Terms & Conditions – Chalet 271

General

These Terms and Conditions form a legally binding agreement between the property owner (referred to as “we”, “us”) and the holidaymaker (referred to as “you”).

The holidaymaker is the person who completes the booking or makes the online payment and is responsible for ensuring that all members of their party understand and comply with these terms.

The property covered by these Terms and Conditions is 271 Riverside, Glan Gwna Holiday Park, Caeathro, LL55 2SG, United Kingdom.

Bookings

A £75 booking deposit is required within 2 days of a provisional booking being made. Until the deposit has been received and cleared, the booking remains provisional and may be cancelled without notice.

Once the deposit has been paid, your booking is confirmed.

Please note that promotional codes cannot be combined.

The remaining balance of the holiday cost is due no later than 4 weeks prior to arrival. Failure to pay the balance by the due date will be treated as a cancellation by the holidaymaker.

Bookings made within 4 weeks of arrival must be paid in full at the time of booking.

Cancellations

Cancellations must be made in writing, using the contact details provided in your booking confirmation email.

The following cancellation charges apply if cancelled within 4 weeks of arrival:

• 4 weeks or less – 25% of the total booking cost

• 3 weeks or less – 50%

• 2 weeks or less – 75%

• 1 week or less – 100%

Cancellations made outside these periods will result in the loss of the £75 deposit only.

We will always do our best to re-let the property and, if successful, may offer a discretionary refund, though this cannot be guaranteed. We strongly recommend that guests take out holiday cancellation insurance.

If, in the unlikely event, we need to cancel your booking, we will try to offer suitable alternative accommodation. If this is not possible, a full refund will be issued. Our liability is limited to returning the amount paid.

The Property & Conduct

Every effort is made to ensure the property description is accurate. Minor changes may occur over time and do not entitle guests to a refund.

We reserve the right to enter the property at a reasonable time in the event of an emergency or essential repair.

We also reserve the right to ask guests to leave the property without a refund if their behaviour is deemed unsafe, aggressive, disruptive, or under the influence of alcohol or drugs.

Number of Guests

The maximum number of guests permitted at the property is 4.

Only guests named on the booking are allowed to stay. Exceeding the agreed number of guests will be considered a breach of contract and may result in immediate termination of the booking without refund.

Sub-letting or transferring the booking is not permitted.

Pets

By prior agreement, one small or medium-sized, well-behaved dog is welcome.

Depending on the number of guests and overall suitability, we may consider allowing more than one dog. If you wish to bring more than one dog, please contact us before booking so that we can confirm approval.

• No additional fee is charged for dogs

• Dogs may access all areas of the chalet

• Dogs are not allowed on beds

• Dogs may sit on sofas or armchairs only when the sofa covers provided are used

• Dogs must not be left unattended in the property unless crated and by agreement

Guests are responsible for:

• Any damage or additional cleaning caused by their dog(s)

• Cleaning up after their dog(s) around the park and disposing of waste in the bins provided

• Providing dog bedding, bowls, food and towels

On wet or muddy days, dogs should be cleaned and towel-dried before entering the chalet.

Arrival & Departure

• Check-in: from 3:00 pm

• Check-out: by 11:00 am

Key collection details will be provided once full payment has been received.

No refunds are available for early departures or unused nights.

Liability

We ensure the chalet is clean, safe and in good condition for your arrival.

We are not responsible for:

• Loss or damage to personal belongings or vehicles

• Temporary interruptions to utilities or services (electricity, water, gas, internet or TV)

Children remain the responsibility of their parents or guardians at all times.

Cleaning & Hygiene

The property will be cleaned prior to arrival. We also provide basic cleaning and hygiene supplies, including hand soap, toilet paper, washing-up liquid, cloths and bin bags.

Before departure, guests are kindly asked to:

• Wash and put away used dishes

• Empty rubbish bins

• Remove all food from the fridge and freezer

If the chalet is left in a significantly unclean condition, a £40 cleaning charge may apply.

Damage, Breakages & Wear and Tear 

We’ve chosen not to request a damage deposit, as we understand that paying extra money upfront can sometimes be difficult. We want your stay at Chalet 271 to feel welcoming and stress-free from the moment you book.

We understand that accidents happen, and we do not charge for normal wear and tear or small, everyday mishaps. Likewise, we kindly ask that guests let us know as soon as possible if anything, big or small, is damaged during their stay.

We do not charge for:

• Broken glasses, mugs, cups or plates

• Minor chips to crockery or cutlery

• Small spills that can be cleaned normally

• Light scuffs or marks from suitcases, prams or shoes

• A lost remote control (TV or heater)

• Accidental breakage of inexpensive household items

• Minor damage caused by children during normal family use

• Normal wear to furniture, bedding or soft furnishings

Please inform us about:

• Broken furniture (beds, sofas, tables, chairs)

• Damage to appliances (TV, cooker, fridge, washing machine, heaters)

• Broken windows, doors or locks

• Stains that cannot be cleaned from carpets, mattresses or upholstery

• Damage caused by misuse or negligence

• Anything affecting the safety or comfort of future guests

Where damage exceeds normal wear and tear, we reserve the right to request a reasonable contribution toward repair or replacement costs. Any such costs will always be discussed openly and fairly.

Complaints

Any issues noticed upon arrival must be reported promptly so we can resolve them.

Complaints raised after departure cannot be considered.

House Rules

The following are not permitted:

• Smoking inside the property

• Charging electric vehicles

• Candles or open flames

• Parties or events

If the property smells strongly of smoke after departure, a £40 cleaning charge may apply.

We kindly ask guests to:

• Leave furniture and inventory where provided

• Secure doors and windows when leaving the property

• Sort rubbish and recycling where possible

• Clean BBQ facilities after use

• Respect other residents’ privacy and right to a peaceful holiday